FAQ - Aura ring

IS THE WATER IN THE US REALLY HARMING MY SKIN AND HAIR?

The water in the US is not as clean as we think. In addition to chlorine, our water supply contains heavy metals (e.g., magnesium, calcium, copper, lead, arsenic) and other contaminants that are a result of human-led processes — such as pesticides that enter the water supply through farmland, chemical waste from factories, city sewage, or rusty old pipes. We created The Jolie Water Report to help educate people about the chemicals found in their shower water. Simply click the ticker bar at the top of this page, type in your zip code, and we’ll email you a water report for your very own municipality. The report is created via public data, and contains readings for over 99 contaminants that could be found in your shower water.

WHAT EXACTLY IS HAPPENING TO MY SKIN AND HAIR WITH CONTAMINATED WATER?

With our skin being our body’s largest organ, when we shower, we absorb water like a sponge. So showering in unclean water has major implications for your beauty routine, including premature aging, dry skin, acne, dandruff, psoriasis, damaged hair, just to name a few. Showering in clean water is the essential step in our daily routine for better skin, hair & wellbeing.

HOW DO YOU FILTER OUT THE CHEMICALS? IS THIS LIKE A BRITA?

Similar to a Brita, our Jolie Filter uses the pressure of your water to push water through our attachable water filter. When creating our filter, we’ve focused on the two best filter mediums for the conditions of a shower: hot water and high velocity. The Jolie Filter contains American-made KDF-55 and Calcium Sulfate. American-made KDF-55 are high-purity copper-zinc granules and designed specifically for removing chlorine and heavy metals at high pressure and higher temperatures. American-made KDF-55 works by transforming chlorine into harmless chloride. We also rely on Calcium Sulfite for chlorine removal, specifically. Together, American-made KDF-55 and Calcium Sulfite maximize the amount of chlorine that is removed.

WILL JOLIE AFFECT MY SHOWER PRESSURE?

Jolie was designed and built to maximize the pressure coming from your pipes and will not reduce your existing pressure.

DO I NEED TO CHANGE OR REPLACE THE FILTER?

Yes! Jolie uses best-in-class filter technology and is NSF Certified. When researching and testing other shower filters, we realized their claims of a “Six month lifespan” in reality turned out to be actually less than three and chlorine reduction rates of 90%+ were only true for the first week. Jolie has built a filter that lasts 3 months at a higher effective rate you can trust for its entire use.

HOW DID YOU TEST THAT THIS WORKS?

We’ve conducted third-party tests — those that are most reputable in the United States — to confirm that The Filtered Showerhead removes chlorine at over 85% for the lifespan of the filter, assuming multiple people shower at least once a day for 90 days using the same Jolie. This far exceeds the NSF177 certifications (aka the authority on water filtration) as their standard is 50% removal of chlorine.

HOW DOES INSTALL WORK?

Install? Easy-peasy.

FIRST STEP
Take off that old shower head with a custom wrench, which is included with every Jolie Showerhead purchased.

SECOND STEP Jolie comes preloaded with a filter so no need to install one. But to double check it, unscrew the face and make sure the filter is in there.

ALMOST THERE
With the tape included, wrap the threaded part of the exposed pipe 2x and tear. Simply twist on Jolie until it’s snug. Take the wrench and give it a solid snug to make sure there are no leaks.

YOUR SHOWER, FINALLY POLLUTANT FREE
Enjoy clean water which we guarantee will improve your skin, hair and overall wellness. No really, we guarantee it. If you don’t love Jolie over the next 60 days, we will refund your money.

SO I’M CONVINCED I NEED THIS, BUT CAN I DO IT BY MYSELF OR DO I NEED TO HIRE A PLUMBER?

No plumber necessary! Just follow this simple how-to guide and you’ll be able to install your Jolie shower head in no time.

WILL THIS FIT ON ANY SHOWER?

Yes! The standard thread size for modern-day shower heads in the United States is 1/2-inch. As long as you have shower arm plumbing coming from your ceiling or your wall, you’ll be able to install your Jolie.

How Does Shipping Work?

Normally shipping takes 5-7 days. In rare cases It may take 8-12 to get the products. So please don’t be panic if you don’t receive products within 1 weeks, because the products may be on its way. Check your email for tracking we send.

How to Contact with Us?

Send us an email from contact us page and we will get back to you as soon as possible.

How to return something?

Don’t worry. Contact us and we will send you instructions.

How Long Does It Take To Get Refund For Returned Products?

After the returned item arrives at our warehouse, you will get the refund within 4-5 business days.

Do You Offer Corporate/ Wholesale Discount?

Yes, we do. Please contact us before purchase if you need any item in bulk.